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• Booking and Registration
• General Trek queries
• Indiahikes Policy

Booking related queries

• The batch that I am looking for is full. What do I do?
• I am not able to add more friends of mine.
• My friend has already trekked with Indiahikes, but the name is not showing up
• I am looking for a trek on a specific date.

Payment

• My transaction failed. What do I do?
• Amount got debited, did not get the confirmation for the trek.
• My credit / debit card is not getting accepted.
• Can I make partial payment?
• Can I add insurance after making the payment?
• I have a voucher and cannot see it. / I am not able to use my voucher.
• I want to do UPI payment, is that a good option

Waitlist

• How does waitlist work?
• When do I get to know the final status of my waitlist?
• When will my waitlist slot get confirmed?

Food on the trek

• What is the general menu on the trek?
• How we decide our menu
• Do you serve non-veg on the trek?
• Do you serve Jain food?
• Water on the trek

Which trek to do

• I am first-time trekker. Can you suggest me a few treks to do?
• Which trek can I do this month?
• I want snow on my trek.
• Can you tell me treks which are good for children?
• I am looking for a weekend trek.
• What are the top 13 treks to do in India?
• Am I eligible for a Himalayan trek?

Backpack offloading and Cloak-room facility

• What is backpack offloading?
• What are the terms and conditions for offloading a backpack?
• What is the procedure to offload my backpack?
• How much does backpack offloading cost?
• I have extra luggage, can I keep it at the basecamp?
• Can I offload halfway through the trek?
• Can I use my voucher for backpack offloading and for renting gear?

Batch Shift

• How can I shift my batch date?

Cancellation Policy

• How do I cancel my trek? What’s the policy?
• Can my friend replace me on the trek?

Discount Policy

• What is your discount policy if we are more than 10 in a group?
• Do kids get a discount?
• We are a group of about 6-7 trekkers, do we get a discount?
• We heard that if we do a trek with IH, then that trek is free for lifetime?

Fitness policies and Criteria

• How can I assess if I am fit for a trek?
• Are my fitness screenshots and medical certificate compulsory?
• How do I upload my fitness screenshot?
• My BMI is above 26. Am I eligible for a trek?
• The weather outside is bad, can I run on a treadmill and record the activity?

Transport

• When will I get the details regarding the transport coordinator?
• What vehicles will be there for the pick up?
• Do I have to pay for the transport/ cab separately?
• I am not sure how to reach the basecamp.
• Can I get a vehicle from the airport / hotel I’m staying at?
• I do not want the pick up to the basecamp.

Vouchers

• Are my vouchers transferable?
• Can I use my voucher for backpack offloading and for renting gear?
• I got a voucher as an award on my last trek. How can I use the voucher now?
• My voucher expires in a few days
• I do not see myself trekking in future. Can I get a reimbursement on my voucher amount?
• How can I get a gift voucher from Indiahikes?