How do I cancel my trek? What’s the policy?

We understand the pain of cancelling a trek. As trekkers, we always look forward to treks, and after months of training and planning, if we have to cancel our trek, there’s no greater disappointment than that. 

This is why we have one of the most trekker-friendly cancellation policies.

This policy is effective for registrations starting January 5, 2021.

| Face no cancellation charges any time before the trek date

– Cancellation upto 7 days before the start date of the trek — Get a complete cash refund (minus 4% transaction fee). The money is refunded to the same bank account, credit or debit card from where payment was made. 

– Cancellation during the last 6 days before the start date of the trek, and not counting the day of the trek — Full refund with 100% of the trek fee in the form of an Indiahikes Trek Voucher. Valid for 1 year from date of issue. Can be used on any Indiahikes trek. 

– Cancellation on the start day of the trek, or no show on the start day of the trek — Unfortunately, no refund. 

Important note: The Trek Insurance amount is not refundable. 

| In the rare event that we cancel a trek, this is the policy we follow:

We almost never cancel our treks. But in case we cancel a trek because of natural calamities (snowstorms, thunderstorms, floods, landslides, earthquakes) or unexpected political unrest, curfews, local riots, or government orders, Indiahikes will issue a voucher for the full amount of your trek fee (minus the trek insurance). You can redeem the Trek Voucher on any of our treks over the next one year.

Important note: The Trek Insurance amount is not refundable. 

| The Indiahikes “Repeat My Trek” Policy (trekkers love this!)

There are some thoughts and ideologies that we hold close to our hearts.

1. As trekkers, there are times when we have to let go of a trek midway. Sometimes we fall ill, or get hit by AMS or at times simply fatigue pulls us down. At other times bad weather plays spoilsport, or the trail is blocked. It can happen that your Trek Leader sends you down due to a safety or health issue.

At Indiahikes we feel terrible when such an event happens.

Should such a situation occur that you have to drop out from this trek, we want you to know that we feel as bad as you do. You can always come back another time and finish your adventure. For this you do not have to pay Indiahikes any money.

2. On the other hand, there are times when you fall in love with a trek. So much so that you want to do it again, perhaps see it in another season. If you ever desire to do a trek again, please do so. You don’t have to pay Indiahikes any money for repeating this trek. Just inform your Experience Coordinator who will guide you through a special internal process. 

Our only request: Just register for your trek in advance – you know how it is with our groups – they get booked in advance.

Note: The Indiahikes “Repeat My Trek” policy does not apply to our international treks.

If you cancel any rental gear from our store:

  • Cancellation of rental gear 7 days before the start date of the trek — Get a full refund minus 4% transaction charges.
  • Cancellation of rental gear less than 7 days before the start date of the trek — Get a voucher for the whole amount. This voucher is applicable on all our future treks.

If you cancel the offloading of your backpack:  

The offloading fee will be refunded to your account with a 4% transaction charge. 

If you choose to cancel your backpack offloading AFTER reaching the base camp, you will get a voucher of the offloading fee. 

| How to cancel your trek: 

In case, you wish to cancel your trek, follow these steps. 

  1. Login to your Indiahikes Trek Dashboard using this link
  2. Find your upcoming trek on your home page. 
  3. Click on “Cancel Trek” 
  4. Mention why you’re cancelling your trek on the form that appears.
  5. Choose either a voucher or a refund (where applicable). 
  6. Click on “Cancel Booking” 

How long does the refund process take?

After you have cancelled your trek, if you have opted for a refund, the refund amount will land in the same account that you have made the payment from. It will take 4-5 working days.

If you have chosen a trek voucher, it will land in your inbox within an hour. You will also be able to see it on your Trek Dashboard.

What is a Trek Voucher?

Trek Vouchers are credit amounts added to your Indiahikes account. You can redeem these on any of your future treks with Indiahikes. Every Trek Voucher has a validity of one year.

Important note: Indiahikes Trek Vouchers are non-refundable, not transferable to others or extendable. 

How to use an Indiahikes Trek Voucher?

If you have received an Indiahikes Trek Voucher, you will automatically see it when you are making a payment for your next trek. 

Once you click on the voucher and apply it, the system will deduct the voucher amount from your payable amount. 

If you have any questions, don’t hesitate to get in touch with your Experience Coordinator.

Suhas Saya

Suhas Saya

Suhas is the head of the Trek Coordinator's team, and has been working at Indiahikes for the past 4 years. He graduated as an engineer and corporate offices never excited him as much as the great outdoors! Nature, adventure and wildlife are the top things that get his heart racing. He has done a few treks in the recent past - Roopkund, Dayara Bugyal, Buran Ghati, and Kashmir Great Lakes. He likes the opportunity to explore treks. He has done a few explorations in the Himalayas, the Western Ghats and around Bengaluru. He explored the Phulara Ridge trek, which is a much-loved trek today! Besides trekking, his interest lies in playing the guitar, learning about birds, insects, and snakes! Write to him on [email protected] to get in touch with him.