Amount got debited, did not get the confirmation for the trek.

Oh no. This can get extremely annoying.

This might be due to an error in the network.

As per the bank rules, in case the transaction has failed and the amount is debited, you will get a refund within the next 72 hours.

There might also be a case where our system might not have recorded the transaction.

In such a case, you can try making the payment again. If the payment is done twice, we will refund the amount back you.

Your money is safe and you will not be charged extra.

If none of this is the case, please contact your bank for more information.

Vishnu Benne

Vishnu Benne

Vishnu heads the FinOps team at Indiahikes. He is a problem-solver at heart, and has been solving problems of the trekking world since 2016. Although Vishnu started as a Trek Coordinator, he moved to Operations to set some much-needed processes. Not many know this, but Vishnu built an effective system to keep track of equipment in the remote Himalayan locations. He is also an adventure enthusiast who pursues a new adventure every year. So far, he has earned an advanced certificate in Skiing from IISM Gulmarg, has done about 10 high altitude treks and is a licensed scuba diver. To top it, he is also a trained classical singer who can play the Ukulele. In fact, if you drop in at Indiahikes office, you might just catch him singing! Vishnu hopes to use his varied exposure to bring new technologies and processes into the world of treks. You can catch him on [email protected]