Do I need to have an unique email id for every trekker?

Yes. You need to have a unique email id to register every trekker. You will not be able to use the same email id for two trekkers.

In case a person or a child does not have an email id, you will have to create an email id. It is very easy to create one on gmail.

Our system will not accept the same email id for more than one person.

Can I get a refund of my voucher amount?

Unfortunately, we do not follow this practice. We will not be able to refund the voucher amount. However, we can always extend it’s validity. 🙂

Do write to your Trek Coordinator to let us know what the issue is.

Can I transfer my voucher to a friend?

Your trek voucher is strictly non-transferable. It is meant for you– either as a goodwill gesture or as recognition of your effort on a trek or as contest prize.  If you want to transfer the voucher to your friend, you will incur charges of Rs. 1000.

If you are okay with the charges, write to your Trek Coordinator to transfer your voucher.

Can I extend the validity of my voucher?

Our trek vouchers have one year’s validity. You can use this voucher for any trek hosted by Indiahikes within this time. Send a mail to your Trek Coordinaot if you wish to extend the validity. There is a fee for the same.

I have a voucher. How do I redeem it?

When you register for a trek and proceed to Step 2, your voucher is automatically redeemed. It is linked to your email id and our system will recognise it accordingly.

If you don’t see the option to choose your voucher there, send an email to your respective Trek Coordinator with a soft copy of the voucher. We’ll activate the voucher from our backend and send you a revised payment link.

To know which Trek Coordinator to contact, click here –

Are there any specifications for the backpack I am offloading

It is not easy for mules or porters to carry your backpack. So we have specifications on how your backpack should be.

  1. Backpack to be offloaded should not weigh more than 8 kg.
  2. Offloaded gear must always be in a backpack with straps. Duffle bags or any other soft luggage cannot be given for offloading. No kit bags or suitcases allowed either.
  3. Offloading backpacks without prior intimation is not entertained unless it is an emergency.
  4. It is mandatory to carry a daypack even if you have offloaded your backpack. A daypack is a small (20L) backpack that fits basic requirements like water, food, a warm layer, sunglasses, cap and medical kit. 
  5. A small bag containing clothes can be kept at the basecamp (extra luggage). Please do not keep valuables like phones, cash, laptops, chargers etc, we are not responsible for any loss. The bag can be collected after you return from the trek. There are no extra charges for this facility.

Can I offload in the middle of the trek?

Looks like you are worried that your shoulders might give up during the trek? It won’t, think positive 🙂

We don’t usually allow anyone to offload in the middle of a trek, because that will leave us short of resources. So take a call before your trek whether you’d like to offload your backpack or not. 

In severe cases, if a trekker is suffering from AMS or gets injured, the Trek Leader will ensure that the backpack is not on the trekker anymore.

Meanwhile, here are some tips to carry your backpack so that you don’t feel any discomfort.

What is the procedure to offload my backpack?

Carrying your own backpack is part of the whole trekking experience. So we insist that you carry your own backpack.

But we do understand that if you have any medical issue or any other valid reason, its easier to trek without a backpack.

Here is how you can opt for this:

A ground coordinator will be assigned to you once you register for a trek. He/she will be responsible for all your trekking questions and needs. Send an mail to your ground coordinator requesting to offload your backpack. He/she will send you a link for you to make the payment.

You’ll find the cost in the registration page of the trek. If you are past that stage, you’ll find it under the cancellation policy on your trek guide page.

What if I need something from my bag, while trekking?

You might wonder if you will be trekking free-handed with nothing on your back. But you will have to carry a day pack with you (a small 20 L backpack). This should ideally have your poncho, two water bottles, sunglasses, cap, camera and your medical kit.

The rest of your gear will be available at the campsite once you get there.

What does offloading backpack mean?

Offloading means to have someone else (usually mules or porters) carry your backpack for you during your trek. You can pay an additional charge to have someone else carry it for you. It is an optional fee. 

You will find the fee under the “Cancellation Policy” tab on your trek guide. You’ll also find it on the right hand side of your registration page.

At Indiahikes, we discourage offloading your backpack. Because taking extra people and animals on the trek means more energy consumed, more fuel burnt and more waste generated. Spending a few thousands extra on offloading does make a trek more luxurious, but it greatly increases the ecological impact on the trail.

And believe us, completing a trek knowing that you carried 8-9 kilos on your back is WAY more gratifying than offloading your backpack. Try it once. Here are some useful tips to do that.

The batch is full

Unfortunately, if a batch is full and we will not be able to accommodate another person in this batch.

We have a limit on the number of trekkers we take in a batch. Since we have limited equipment for each batch, we will not be able to exceed our limit, not even by one person. 

You can enroll yourself in the waitlist, but we wouldn’t recommend it. There are rarely cancellations. Meanwhile, you might lose out on available slots on other dates. To enrol yourself in the waitlist, contact the Trek Coordinator of the trek you’d like to go on. 

To know which Trek Coordinator to contact, click here –

Can someone else go instead of me?

If you are not able to go on the trek, you can ask your friend to go instead of you.

Here’s what you have to do.

Send an email to your Trek Coordinator with the following details of the new trekker –

  • Full Name
  • Age
  • Email address
  • Phone Number

You should check with the Trek Coordinator regarding the fitness of the new trekker and get him cleared. 

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