Do I need to have an unique email id for every trekker?

Yes. You need to have a unique email id to register every trekker. You will not be able to use the same email id for two trekkers.

In case a person or a child does not have an email id, you will have to create an email id. It is very easy to create one on gmail.

Our system will not accept the same email id for more than one person.

I do not have an email id for my child

We understand that children will not have an active email id. But, our system demands that every trekker have an unique email id.

It just takes a couple of minutes to create an email id. Make sure that every email address you enter is unique. You can use your own alternate email address for your children.

I am registering for a group and the page crashed, now it says email already registered

If you were registering for a group and the page crashed after you entered the details for yourself (Page 1), you don’t have to register yourself again. Your details are captured by our system. But you will have to register for your friends again, whose details you have not entered.

If you are availing a group discount and this happens, then send a mail to the respective Trek Coordinator or give us a call on 9590363344. We’ll help you out. 

To know which Trek Coordinator to contact, take a look at this page –

I put in the wrong email id

To makes things quicker, give us a call on +91 9343831803 or write to us on

Make sure you mention the trek name and the batch as well. It an easy task for us to just replace the wrong id in the booking system.

Your email is the primary and the most important point of contact. Make sure you provide us an email id that is active and the one that you frequently check.

It says my BMI is high

Let me first explain what BMI means. BMI is Body Mass Index. It is a measure of your body mass (muscle, fat and bone) against your height. A high BMI usually indicates an overweight body. This concerns us greatly. On a trek, the more overweight you are, the less likely you are able to do the trek well.

You would have received a mail from the fitness team on your registered email id. Follow the instructions in the mail to get your trek slot confirmed.

I haven’t received a payment link

You are just a step from confirming yourself for the trek. Check your email in some time. A Registration confirmation email will be shot out to your registered email address. This mail contains the payment link. All you have got to do is click on the link to make the payment.

This is an automated process. Wait till you get this email from our support team. If you do not receive it within 24 hours, give us a call.

This payment link will be active for 3 days.

It says already registered. Not letting me move to the next step.

Looks like our system has already captured your details that you entered. You don’t have to register again. Check your email in some time. We have sent you a registration confirmation email. This mail contains the payment link.You just have to click on the link to make the payment.

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