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The Indiahikes Standard Cancellation Policy

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The Indiahikes Standard Cancellation Policy

Category About Indiahikes

By Swathi Chatrapathy

2021-08-12

We understand the pain when you have to call off a trek or a trek gets cancelled. As trekkers, we always look forward to treks, and after months of training and planning, if you have to cancel your trek or a trek gets called off, there’s no greater disappointment than that. That is why we have a trekker-friendly cancellation policy.

This policy is effective November 4th, 2022.

Indiahikes Cancellation Policy

Indiahikes Standard Cancellation Policy when you cancel a trek:

1. Cancellation 30 days before the start date of the trek — Get a refund with 10% cancellation charges. 

2. Cancellation between 29 days and 21 days before the start date of the trek — Get a refund with 50% cancellation charges.

3. Cancellation within 20 days prior to the start date of the trek, or no show on the start day of the trek — Unfortunately, no refund or voucher.

4. If you had used a voucher to register for the trek but now wish to cancel the trek, the above cancellation policy applies. If there is a balance in your voucher after cancellation charges, it stays credited to your account. If the validity of the voucher has expired at the time of cancellation, you do not get any voucher/refund or an extension for it.

Special Cancellation Policy for Kashmir Great Lakes and Tarsar Marsar

Because of a govt. order in Kashmir, we have extremely limited slots for the Kashmir Great Lakes and Tarsar Marsar trek. This has increased the demand for the trek. Which is why we have a special cancellation policy for this trek. It is designed to help trekkers take an early call about their trek.

If you cancel your trek between 60 days to 1 day of the trek, you do not get any refund or a voucher. You forfeit your entire trek fee.

If you cancel the trek over 60 days before the trek date, you get a refund with 10% cancellation charges.

Note: Transfer of trek booking to another date is not applicable to any Kashmir treks.

Cancellation Policy for the Summer Camp Treks:

Cancellation policy for the summer camp treks are slightly different than our regular trek. Note that this cancellation policy is applicable for both the summer camp trek and chaperone services.

1. Cancellation 45 days before the start date of the trek — Get a refund with 10% cancellation charges. 

2. Cancellation between 45 days and 21 days before the start date of the trek — Get a refund with 50% cancellation charges.

3. Cancellation within 20 days prior to the start date of the trek, or no show on the start day of the trek — Unfortunately, no refund or voucher.

In the rare event that Indiahikes calls off/cancels a trek:

We almost never call off/cancel our treks. But in the rare event that we call off/cancel a trek because of force majeure, OR natural calamities (continuous rain or snow, snowstorms, thunderstorms, floods, landslides, earthquakes or any other natural calamity that prevents us from conducting a trek safely), OR unexpected situations like political unrest, curfews, local riots, pandemics, lockdowns, government orders OR any other issues that affect the safety of the whole group, Indiahikes will issue a voucher for the full amount of your trek fee (minus the trek insurance). You can redeem the Trek Voucher on any of our treks over the next one year.

Important Note 1: If your entire group is forced to abandon the trek after you have reached/crossed the first campsite of any trek (could be due to weather/break in the trail, or withdrawal of permission from the Government or sudden unforeseen circumstances), you’re welcome to repeat the same trek through our Trek Again Philosophy. However, no voucher will be issued.

Important Note 2: Some trekkers expect a trek voucher if they come down from a trek for whatever reason. We do not issue vouchers to those who come down from a trek.

This can happen when your trek leader sends you down due to any of these reasons: lack of fitness, non maintenance of turn-around-time, altitude sickness, blood pressure, or any other health issues, injuries OR if you’re found drinking/smoking or breaking rules of the trek OR if you quit the trek on your own due to personal reasons. 

We do not issue vouchers to those who come down from a trek. 

In the rare event that we shift a trek:

Sometimes there are situations that are beyond our control — excessive snow/rain, thunderstorms, floods, landslides, earthquakes OR unexpected political unrest, curfews, local riots, pandemics, changes in permission rules or government orders, or any such reason where a trek cannot run.

Then in such circumstances Indiahikes will always try to give you an alternate trek. These treks may be in the same state or another. In such situations, if the cost of the alternate trek is lower than your current trek, then we will issue a voucher for the difference in the amount of your trek fee. If the cost is more then you have to pay the difference in the trek fee only. 

It may also happen that the alternate trek may not be the one that you wish to do. In such a situation, Indiahikes will issue you a trek voucher for the trek fee (minus insurance amount).  You can redeem the trek voucher on any of our treks over the next one year. 

A refund of the trek fee or the difference is not possible.

If your trek is cancelled by us because of lack of fitness: 

We accept trekkers' registrations trusting their commitment to get fit for the trek. We share a  trek’s fitness requirement with you well in advance. The details are also written on our website. 

Yet, there are times when trekkers do not prepare enough for the trek. Going on a trek with inadequate fitness not only puts you at grave risk, but also spoils the experience for the rest of the team. This is a group sport and you are expected to adhere to common group guidelines. 

If you cannot meet the fitness criteria that a trek requires, we may be forced to cancel your trek. In such cases, our standard cancellation policy as mentioned above applies. This is applicable even if you decide to pull out of the trek on your own accord due to lack of preparedness/fitness.

If you want to reschedule your trek to a future date:

In case you would like to reschedule the same trek to another date, this is the policy that applies:

  • Prior to 30 days before the start of the trek: No transfer charges. You can shift to any future date of the trek, with available slots (Excluding Kashmir treks).
    Note: Reschedule/transfer cannot be done for any other trek. For that, you need to cancel the current trek and make a fresh booking for the new trek.
  • 29 days to 3 days prior to the start date of the trek: There is a 20% transfer charge. This means you will have to pay an additional 20% of the trek fee to transfer your registration to a future date. This is not possible if you want to reschedule at the end moment when it's 3 days before the start date.
  • Transfer of registration is allowed only once.
  • Once transferred, if in future you wish to cancel your trek, no refund/voucher is allowed. You forfeit your entire trek fee.

Note: Transfer of trek booking to another date is not applicable to any Kashmir treks.

The Indiahikes Trek Again Philosophy (trekkers love this!)

There are some thoughts and ideologies that we hold close to our hearts.

Our Trek Again Philosophy: As trekkers, there are times when you have to let go of a trek midway. Sometimes you fall ill, or get hit by AMS or at times simple fatigue pulls you down. It can also happen that your Trek Leader sends you down due to a safety or health issue.

Should such a situation occur, we want you to know that we feel as bad as you do. You can always come back another time, repeat the same trek and finish your adventure. For this you do not have to pay Indiahikes any money.

2. On the other hand, there are times when you fall in love with a trek. So much so that you want to do it again, perhaps see it in another season. If you ever desire to do a trek again, please do so. You don’t have to pay Indiahikes any money for repeating this trek. Just email your Experience Coordinator who will guide you through a special internal process to register for the trek. 

Note: The Indiahikes “Trek Again Philosophy” does not apply on our international trek routes. It also does not apply on any special treks, such a photography treks / stargazing treks / collaborative leadership programs or any themed treks we introduce in future. It applies only on our regular treks within India.

Backpack Offloading Policies

  • Cancellation of offloading before or after reaching the basecamp — If you choose to cancel your backpack offloading AFTER reaching the base camp, we love that! It shows you are a trekker who wants to do the trek in the right spirit of trekking. You want to carry your own backpack. You get the offloading fee refunded to your account minus a 4% bank transaction charge.
  • Cancellation of offloading midway on the trek — say, you want to start carrying your backpack after two days of the trek, we love that as well! We will create a voucher for the unused part of the offloading fee. This is based on the number of days you choose not to offload. You can use this voucher on your future Indiahikes trek.
  • In case you return halfway from the trek (for whatever reason) — We will create a trek voucher for the unused part of the offloading fee. You can use this voucher on your future Indiahikes trek.

Rental Policies

  • Cancellation of rental gear till 15 days before booking window closes- get full monetary refund on your payment method after  4% transaction charges deducted.
  • Cancellation of rentals from 15 days till booking window closes—  get 50% monetary refund  back on your payment method
  • No refund after the booking window closes. No refund for cancellations at basecamp including backpacks.
  • No size changes allowed at basecamp. No refund provided for such cancellations.
  • No offline rentals is available.
  • Gears/rental amount can not be changed/used for other gears at basecamp.
  • If you come back from the middle of the trek due to ill health or disciplinary reasons or your personal reasons- no refund.
  • If a trek is called off by Indiahikes due to any reason before the trek starts, get a full monetary refund back on your payment method.
  • If a trek is called off by Indiahikes once the trek starts due to any reason, get monetary refund for the number of days remaining of the trek.
  • If the returned gear is damaged — Appropriate fine according to the extent of damage will be charged. The extent of damage will be decided by the Store Incharge only.  If the deposit amount is not sufficient, you will be required to pay the remaining cost.
  • If the trekker loses any of the rental gear — Appropriate fine equivalent to the value of the gear will be charged. If the deposit amount is not sufficient, you will be required to pay the remaining cost.

How to cancel your trek: 

In case, you wish to cancel your trek, follow these steps:

  • Login to your Indiahikes Trek Dashboard. 
  • Find your upcoming trek on your home page. 
  • Click on “Cancel Trek”. Follow the instructions as they appear on the screen.

How long does the refund process take?

After you have cancelled your trek the amount is refunded to your bank account/credit card in about 4-5 working days, usually sooner. 

Swathi Chatrapathy

Chief Editor

About the author

Swathi Chatrapathy heads the digital content team at Indiahikes. She is also the face behind India's popular trekking video channel, Trek With Swathi. Unknown to many, Swathi also writes a weekly column at Indiahikes which has more than 100,000 followers.

A TEDx speaker and a frequent guest at other events, Swathi is a much sought after resource for her expertise in digital content.

Before joining Indiahikes, Swathi worked as a reporter and sub-editor at a daily newspaper. She holds a Masters's in Digital Journalism and continues to contribute to publications. Trekking, to her, is a sport that liberates the mind more than anything else. Through trekking, Swathi hopes to bring about a profound impact on a person's mind, body and spirit.